Privacy Policy

1. Introduction

Welcome to 3Wall ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction management platform.

By accessing or using 3Wall, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and profile photo
• Account credentials and authentication information
• Billing and payment information (processed securely through Stripe)
• Business information for contractors (company name, registration details, portfolio)
• Project details, including property addresses and construction specifications
• Communications between users on our platform

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Location data when you submit daily updates (with your permission)
• Photo and video metadata (EXIF data) from uploaded media
• Usage patterns and feature interactions

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to your account, such as identity verification services and payment processors.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our construction management services
• Process transactions and manage escrow payments
• Verify contractor identities and credentials
• Facilitate communication between project owners and contractors
• Send notifications about project updates, milestones, and payments
• Provide customer support and respond to inquiries
• Detect, prevent, and address fraud, security issues, and disputes
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

Project owners and contractors working together can see relevant profile information, project details, and communications necessary for project completion.

4.2 With Service Providers

We share information with third-party vendors who assist us in providing our services:

• Stripe for payment processing
• AWS (RDS, Cognito, S3) for data storage and authentication
• Daily.co for video conferencing
• Email service providers for notifications

4.3 For Legal Reasons

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure authentication with password hashing
• Row-level security policies in our database
• Regular security audits and monitoring
• Escrow protection for project funds

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., financial records)
• Resolve disputes and enforce our agreements
• Support business operations and analytics

Project data and transaction records may be retained for up to 7 years for legal and audit purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Revoke previously given consent for specific processing

To exercise these rights, please contact us at privacy@3wall.app or through your account settings.

8. Location Data and Geolocation

Our platform collects location data for the following purposes:

• Verifying that daily updates are submitted from the project site
• Extracting GPS coordinates from uploaded photos
• Providing location-based contractor recommendations

Location collection requires your explicit permission and can be disabled in your device settings, though this may limit certain platform features.

10. Children's Privacy

3Wall is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana, including countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@3wall.app
• Address: 3Wall, Accra, Ghana
• Phone: +233 20 123 4567